473 Exam Tips
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Check out our list of free postal exam practice tests along with our other recommended resources. Please note that the USPS has discontinued the postal exam We have provided resources for postal exams , , , , and
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Postal Exam 473: The Definitive Guide
He explains that he wants to send a parcel to his friend, but only has his street address and is missing the zip code. He is not sure how to locate this information. Please select the action you would be most likely to take and the action you would be least likely to take, in response to the described situation. Tell him he can find the information online. Explain where he may find this information and enquire the next day if he found it. Offer to search the zip code together on the USPS website.
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Explain where he can locate this information and ask if there is anything else you can help with. How would you act in this situation? Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation. You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information.
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You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction. However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided.
473 Battery Exam Test Questions
How to Prepare for the Postal Exam ? To significantly increase your chances to ace the test, it's crucial to practice the same question types as on the real test and learn the best ways to answer them. This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence. As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly.
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It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days. I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
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Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment. Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life.
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However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement. Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift. It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer.
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Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning.
473 Postal Exam
There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team. Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed.
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If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated.
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Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for.
Postal 473 Exam [2021 Update]
You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B. Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system. There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach.
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Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work. Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for. For example, work in carrier, mail handling or mail processing roles can be very repetitive and mostly follow a defined set of activities. If you largely like jobs with lots of variations, you might sooner or later feel your work dull or tedious in these roles. Obviously it will not imply a great fitment.
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On the other hand, customer service clerk jobs in sales, service or distribution might have to deal with different situations with different customers. As the nomenclature suggests, the goal is to find how adept you are at identifying differences between two separate numbers. The test itself looks deceptively simple. There would be 12 questions in total and you may expect them to be presented in groups of four.
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Each number would be an 8-digit string. Be careful and vigilant as you check out the number strings. As soon as you find the first anomaly, do not check any further. In case you find it difficult to visually check and compare entire strings, feel free to devise your own ways — you may start from the left and check two numerals each or divide in groups of four. It should be fairly easy with rigorous practice.
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You may also want to say out the numbers aloud or use a stylus, pen or pencil tip as an aid if that helps to focus. Be confident of your responses before you move on to the next set of questions. You would not be allowed to move back to the previous set. If there are 4 or more consecutive zeros, check carefully — that sequence might hide a possible mismatch. PRO TIP 8: Even though it is nowhere explicitly stated in either the or versions, you may benefit by working this section quickly and, of course, correctly! It appears that the internal mechanism may keep a tab on the time taken to complete this section. It could be advantageous to complement accuracy with speed to jack up your score. Sample Question 4.
3 Tips for Memory Test Section of US Postal Exam
Create a studying schedule well in advance and stick to it all the way until the day before your exam. Although you may be able to develop the proper test-taking skills and strategies on your own, you should use every possible advantage to counter the difficulty of the postal exam. Invest in a recent study guide for exam E that includes study strategies, information on exam content, and lots of practice exams. Take advantage of the practice exams included in your study guide. The format of the postal exam can be particularly daunting for many people, and experiencing it in a stress-free environment will help you be less intimidated by it during the actual test. Part A of the exam will ask you to determine if two addresses are identical at a very fast speed. Spend some time quickly comparing similar addresses to determine whether they have any discrepancies between them. The questions in Part A will ask you whether the two addresses have different street addresses, different zip codes, different street addresses AND zip codes, or no differences.
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You will only have roughly 10 seconds to answer each question in Part A, so train yourself to spot all the differences between addresses in about this much time. If you've never seen forms like these before, you may feel overwhelmed. Devote some time to studying commonly used postal forms and how to correctly fill them in. The most difficult aspect of these questions may be dealing with ambiguous wording. Practice reading bureaucratic forms to understand how to input information precisely and correctly. Get used to looking to the fine print for guidance in understanding forms. By far the hardest portion of the exam for most people is Part C, where you're asked to memorize the address range for various delivery routes and then sort addresses into their proper routes. To best this section, strengthen your memorization and recall skills. For instance, a route may include Johnson Ave, while Johnson Ave may fall under a separate delivery route.
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Any address that includes a misspelled street name needs to be marked as undeliverable rather than be categorized in the route it seems to belong to. The postal exam will throw a lot of questions at you in a short amount of time, so it will help to have a good sense of concentration. For example, when you're not studying, spend at least 30 minutes each day reading. During that 30 minutes, only focus on reading and don't allow your mind to wander. Block out all distractions while you're reading. You can also trying meditation to improve your concentration skills.
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Passing the exam is required for everyone seeking entry-level clerical US postal jobs. The postal service exam does not test knowledge but seeks to find out if the applicant has the required skill for the postal service job. One of the most challenging parts of the exam is the Coding and Memory section. The memory section has 36 questions that you have to answer in just seven minutes. Here we will share some tips that can help you in better preparing for this section of the exam. Avoid answering a question unless you are sure that you know the correct one. However, marks will be deducted for wrong answers. You can potentially lower the score when you try to guesstimate the answer. Sharpen Your Memory Skills The questions in the memory section of the exam tests your ability to recall codes and numbers. This skill is tested as it helps save time when handling lots of mails.
USPS Postal Exam 474
One of the things that you can to prepare for this section is to sharpen your memory skills. There are many techniques that you can use to improve your memory skills. One way you can easily memorize items is by associating codes with something that you can easily recall. For instance, you can consider visualizing a year old Bill Clinton when given codes like Clinton Street. Also known as mnemonic technique, you can make any connection that you can remember and recall easily. Focus on Healthy Diet and Exercise A healthy mind requires a healthy mind. You should consider eating food items that have a beneficial effect on the mind. Some of the best food items for the brain include avocados, blueberries, broccoli, eggs, coconut oil, turmeric acid, walnuts, and wild salmon. Exercise helps improve heart health, reduce weight, and boost memory prowess. Light exercises such as walking, climbing stairs, or cycling everyday will promote improved oxygen circulation in the body that will enhance the memory.
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In the end, you should prepare for the exam using study guides and mock test preparation. The more hours you put into preparing for the exam, the better you will perform during the actual test. A score in the range of 75 to 80 will greatly boost your chances of securing the highly lucrative postal service job and secure your future. Contributor: admin.
Study Guide for the U.S. Postal 473 Exam
The key here is that in Part A, you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate. You will be shown 5 different forms and asked 6 multiple choice questions on each form, for a total of 30 questions. You will have a total of 15 minutes to answer all the questions. Scoring Your score in Part B is simply the number of items that you answer correctly.
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There is NO penalty for guessing. Your overall strategy is to make sure you work quickly and answer every question even if you have to guess. Part C of the exam has two sections: coding and memory. The same coding guide will be used for both sections. In the Coding Section of the exam you will have 6 minutes to assign the correct delivery routes to 36 addresses. In the Memory Section of the exam, you will be given 7 minutes to assign 36 addresses to the correct delivery routes. You will use the same Coding Guide that was used in the first coding section, but you will NOT allowed to refer to the Coding Guide — you will have to assign the delivery routes based on memory. Scoring Your score in both sections of Part C is the number of questions answered correctly minus one-third of the questions you answer incorrectly. The key here is that in Part C as in Part A , you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate Part D Overview Part D of the exam will attempt to assess your ability to perform effectively as a Postal Service employee.
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You will be asked questions in 90 minutes that will evaluate your personal characteristics, tendencies and experiences. There are three separate sections of Part D. The last section Experience Section will present questions that can have between four and none possible response choices. Part D will attempt to see if you have certain personality traits, interests and experiences that may indicate that you will be a good fit for the Postal Service.
Postal Exam The Definitive Guide
Create a studying schedule well in advance and stick to it all the way until the day before your exam. Although you may be able to develop the proper test-taking skills and strategies on your own, you should use every possible advantage to counter the difficulty of the postal exam. Invest in a recent study guide for exam E that includes study strategies, information on exam content, and lots of practice exams. Take advantage of the practice exams included in your study guide. The format of the postal exam can be particularly daunting for many people, and experiencing it in a stress-free environment will help you be less intimidated by it during the actual test. Part A of the exam will ask you to determine if two addresses are identical at a very fast speed. Spend some time quickly comparing similar addresses to determine whether they have any discrepancies between them. The questions in Part A will ask you whether the two addresses have different street addresses, different zip codes, different street addresses AND zip codes, or no differences.
Publication A - Test Orientation Guide for Major Entry-Level Jobs
You will only have roughly 10 seconds to answer each question in Part A, so train yourself to spot all the differences between addresses in about this much time. If you've never seen forms like these before, you may feel overwhelmed. Devote some time to studying commonly used postal forms and how to correctly fill them in. The most difficult aspect of these questions may be dealing with ambiguous wording.
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